ORDER PROCESSING:
Please allow 1 business day to process your order. Expect an email within 2-3 business days to let you know your order is on the way!
When your order is ready for delivery, you will receive an email with real-time tracking information.
SHIPPING DAYS:
We offer free shipping for all orders! We aim to get your orders to you within 1-2 business days.
REFUNDS & RETURNS
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at ivan@gbrunopets.com with your order number and a photo of the item’s condition.